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Bedford and Associates


Appointments


When you are ready to make an appointment, please call us on 01274 690188.

Please arrive at the practice early, so that you can complete a full medical history form or review your existing medical history form if required.

If you are exempt from the NHS charges, please bring proof of your benefit with you at the start of every new course of treatment. Failure to correctly identify the exemption, or claiming free treatment where not eligible may result in a fine from the NHS Business Authority.

Patients are reminded when their regular review appointment is due by letter, email or text and patients are reminded by email of their appointment time a few days prior to their appointment.

We aim to manage our appointments system so that treatment appointments are booked no more than 3 weeks ahead. Patients should have to wait no longer than 20 minutes to be seen. Where there is a further delay we will explain the reasons.

We try to provide as much notice as possible when appointments have to be changed or cancelled.

Please advise us of any changes to your contact details (address, telephone numbers, email) to help us keep our records up to date and ensure that we are able to contact you.

Please give the practice at least 24 hours notice if you are unable to keep your appointment. If you fail to attend or provide short notice in cancelling an appointment twice in a 12 month period, we may need to review the future provision of treatment for you at the practice.

After a three year period if no appointments have been made or attended you may be at risk of being taken off the list as an NHS patient at this practice.


Emergency and Out of Hours Contact

During surgery hours: If you have an emergency please contact the practice on 01274 690188 to arrange a suitable appointment. Out of surgery hours: NHS England is responsible for providing out of hours cover. Please phone the NHS emergency number 111.